FAQ

Frequently Asked Questions (FAQ)

1. What types of clothing do you offer?

We offer a wide selection of fashion pieces including casual wear, streetwear, seasonal essentials, and wardrobe basics. Our collection is carefully curated to reflect current trends while maintaining comfort, style, and quality.

2. How do I find the right size?

Each product page includes a detailed size guide with measurements in centimeters and inches. We recommend comparing these with your own measurements to ensure the best fit. If you’re between sizes, we suggest sizing up for comfort.

3. Can I change or cancel my order after placing it?

Orders can only be changed or canceled within 2 hours of placement. Once the order has been processed or shipped, it can no longer be modified. Please contact us immediately at wzhwz111@outlook.com if you need to make changes.

4. What payment methods are accepted?

We accept major credit and debit cards (Visa, MasterCard, American Express), PayPal, and other secure online payment methods. All payments are processed securely, and your information is protected.

5. How long does shipping take?

Shipping times vary based on location and demand, but typically orders are processed within 1-3 business days. Delivery can take 7–15 business days depending on your region. You will receive a tracking number once your order has shipped.

6. Do you ship internationally?

Yes, we offer international shipping to most countries. Shipping fees and delivery times may vary based on destination. Additional customs or import duties may apply depending on your country’s regulations.

7. Can I track my order?

Yes, tracking details will be sent to your email once your order has been dispatched. You can use the tracking number to follow your package’s journey in real time.

8. What if my package is delayed or lost?

If your order has not arrived within the estimated delivery time, please contact our support team. We will investigate the issue and assist you in locating your package or issuing a replacement if necessary.

9. What is your return policy?

We accept returns within 14 days of delivery. Items must be unworn, unwashed, and in original condition with tags attached. To initiate a return, contact us at wzhwz111@outlook.com with your order number and reason for return. Please note that return shipping fees are the responsibility of the customer.

10. Do you offer refunds?

Yes. Once we receive and inspect the returned item, a refund will be issued to your original payment method within 5–10 business days. Shipping charges are non-refundable.

11. What if I receive a defective or wrong item?

We apologize for any inconvenience. Please email us within 48 hours of delivery with photos of the item and packaging. We will resolve the issue by sending a replacement or issuing a refund.

12. Are your products authentic and new?

Yes, all of our products are brand-new, unused, and undergo a quality check before shipment. We are committed to offering stylish and reliable clothing that meets our customers’ expectations.

13. How do I contact customer service?

For all inquiries, you can reach us by email at wzhwz111@outlook.com. Our support team typically responds within 24 hours, Monday through Saturday.